We believe that quality reviews on products and services lead to a more transparent and fair marketplace.
With the solutions that Stars and Stories offers, we want to contribute to this.
Our definition of a quality review:
“A quality review reflects the personal experience of a consumer. The review is helpful, relevant, honest and unbiased.”
How can our Authenticity Program ensure the quality of reviews?
To be honest, we cannot ensure anything. If we could, it would be pretty paradoxical, since it would mean we control the review process. And this is exactly what we don’t want to do. So with the Stars and Stories® Authenticity Program, we want to create an environment that enables and encourages our reviewers to write quality reviews. It’s based on two pillars:
Reviewers Content Policy
This policy helps us improving the quality and readability of content from our review programs. In addition, it also protects clients from consumer feedback that unnecessarily hurts the brand’s image.
Code of Conduct for our team
Behavioral guidelines for Stars and Stories®. This is how we create an environment in which the integrity of our reviewers is protected and unbiased and unique reviews can flourish.